Shipping & Returns Policy
All products will be shipped within 7-10 business days for orders received before 1pm.
for urgent next day delivery please contact us directly via telephone 01628 529 024 (UK only).
For orders received after 1pm we will process orders the next working day.
UK: Next Day Delivery with DPD £9 per order
International: UPS £25 per order
Orders above £500 qualify for free shipping
Please refer to the following information when returning products delivered from
In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a full refund, as long as we are notified of the products fault within 3 working days of it being received by you.
To arrange for the product to be returned, E-mail or call us on 01628 529 024 with your order number and details of the product to be returned. Once the product has been received by us we will either provide a replacement or process a full refund.
All refunds will be made to the account used to purchase the product.
We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.
Challis MS Ltd